Shipping and Return Policy

Return Policy

We pack our products with high quality standard keeping in mind the satisfaction of our customers, hence there is NO return on food items.

Additional non-returnable items:

• Gift cards

• Coupons

• Discounted products

• Free items

• Cashback

• Item paid through reward points

We only replace items if they are defective or expired. If you need to exchange it for the same item, send us an email at bigpineonline@gmail.com and send your item to: 19/19, Down Side, Greater Kailash, Jammu (J&K) Pincode-180011

To be eligible for a return, You must provide unboxing video/photos. your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You’ll not be eligible for a exchange if any item not in its original condition, is damaged or missing parts for reasons not due to our error.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping Policy

 

Endeavours to deliver products to all regions within the territory of India in a good condition through logistics service providers. The estimated delivery time for local orders is 2-3 working days, 3-7 working days for outstation orders and 5-9 working days for orders delivered to JK, North East India & Kerala. We ship on all days from Monday to Saturday except Sundays and Public Holidays. Tracking – Once Your order has been dispatched, you may receive an email with the details of the tracking number and the courier company that is processing Your order. You can typically track the status of your package 24 hours after Your order is dispatched by the seller/product manufacturer unless the same is not updated on account of issues beyond our reasonable control (for instance, technical issues with logistics company, disruptions due to weather conditions, force majeure events including, strike, lockouts, server disruption, etc.) Shipping charges – Shipping charges would vary from time to time and will be made visible to the customer on the Site and/or Application before an order is placed by the End User. You can reach out to us at info@bigpine.in for any shipping related queries.

Need help?

Contact us at bigpineonline@gmail.com for questions related to shipping.

Need help?

Contact us at bigpineonline@gmail.com for questions related to refunds and returns.